Well, for the Weekly Photo Challenge 3-picture-story, these may not be the most visually exciting trio, but they do tell a story…
We were having issues with patrons ducking into the bathrooms as we announced we were closed and then we’d be upwards of 10 minutes past closing waiting for them. The solution was to order this whiteboard. Picture one is Annie assembling it; picture 2 is the finished product; picture 3 is our use of it to prevent last-minute detours from the exit.
Funny thing, even with the sign, people will ask the closers, “Are the bathrooms really closed?”
“Do you have an emergency?”
“Then, yes, they are really closed.”
We also amended our 10-minute pre-closure warning announcement to say, “Now is the time to close up your laptops, check out your items and use the restrooms…”
Wish us luck in getting out of here on time!
What’s your “customer service” story?